Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL EXPERIMENTAL MARAIS
Are gift boxes sent immediately after purchase?
Yes, your gift box is sent immediately after purchase in digital format. The recipient can then book their stay or service dates at the HOTEL EXPERIMENTAL MARAIS establishment.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in several options, such as a dinner for two at the restaurant Temple & Chapon or a spa treatment ritual, to offer a unique experience to your loved ones. All our gift boxes are available for purchase on our official HOTEL EXPERIMENTAL MARAIS website.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift box directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at our establishment HOTEL EXPERIMENTAL MARAIS.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or to pick it up in person when placing your order. The box is sent immediately in digital format, allowing the recipient to book their dates at HOTEL EXPERIMENTAL MARAIS.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, for a unique experience at HOTEL EXPERIMENTAL MARAIS.
How do I create a group fund and invite people?
To create a piggy bank and offer a unique experience, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link, and customize your gift box to your liking. Enjoy the exclusive benefits of our establishment HOTEL EXPERIMENTAL MARAIS.
How can I choose the amount for a gift card?
The HOTEL EXPERIMENTAL MARAIS gift boxes are available in predefined amounts, corresponding to specific experiences such as dinners, spa treatments, or hotel stays. You can choose from these options to offer a unique moment to your loved ones.
How can I log in to my account?
To access your account, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. You will then be able to manage your gift boxes for HOTEL EXPERIMENTAL MARAIS.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at our establishment HOTEL EXPERIMENTAL MARAIS.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer different experiences to your loved ones. They will all be included in your order, for immediate digital delivery, directly from our establishment HOTEL EXPERIMENTAL MARAIS.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned box. You can also empty your entire cart using the dedicated option. At HOTEL EXPERIMENTAL MARAIS, we guarantee you a secure payment and an immediate sending of your gift box in digital format.
How do I purchase or give a gift box?
To offer a gift box from HOTEL EXPERIMENTAL MARAIS, select your box from our experiences, customize it with a message, and complete your order online. You will immediately receive a digital box to give to your loved one, who can then book their dates directly with the establishment.
Can we give a gift certificate and let the recipient choose the experience?
You can offer a gift certificate and let the recipient choose the experience they like among our various offers, such as a gourmet dinner or a spa treatment, at our establishment HOTEL EXPERIMENTAL MARAIS.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. The boxes are valid for unique experiences within our establishment, HOTEL EXPERIMENTAL MARAIS.
Is the gift box customer service reachable by email?
You can email us at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment HOTEL EXPERIMENTAL MARAIS.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM, as well as by email or through our online form for any questions regarding your gift box at our establishment, HOTEL EXPERIMENTAL MARAIS.
Can I check the status of my gift box online?
You can check the status of your gift box online by logging into your personal account on our website. You will just need to use the credentials received when purchasing your HOTEL EXPERIMENTAL MARAIS gift box.
Is there an online chat available for questions about gift boxes?
You can use our online chat to ask questions about our gift boxes. This service is available to guide you in using your gift box at our establishment, HOTEL EXPERIMENTAL MARAIS.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form for any assistance needed while using your gift box at our establishment HOTEL EXPERIMENTAL MARAIS.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box, whether it's for a gourmet dinner at the Temple & Chapon restaurant, a wellness treatment at the spa, or an overnight stay at our 5-star hotel HOTEL EXPERIMENTAL MARAIS.
Is spa access included in my gift box?
Access to the spa is included in some HOTEL EXPERIMENTAL MARAIS gift boxes. Check the details of your gift box to confirm this service.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other guests at HOTEL EXPERIMENTAL MARAIS, subject to the establishment's conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find specific information about the services offered, such as gourmet menus, spa treatments, or overnight stays, depending on the experience chosen at HOTEL EXPERIMENTAL MARAIS.
Is parking included in my gift box?
Parking is not included in the HOTEL EXPERIMENTAL MARAIS gift boxes.
Is breakfast included in my gift box?
Breakfast is not automatically included in the HOTEL EXPERIMENTAL MARAIS gift boxes. Some boxes like the SLOW SUNDAY: BRUNCH & STAY include a brunch, but it's important to check the details of your specific box.
Is special attention given to the recipient of a gift box?
The recipient of a gift box at HOTEL EXPERIMENTAL MARAIS will enjoy a unique and personalized experience, whether it's a gastronomic dinner at the Temple & Chapon restaurant, a wellness treatment at the spa, or a stay in one of our elegant rooms. The establishment pays particular attention to every detail to ensure an unforgettable moment.
Is a welcome drink included in my gift box?
The HOTEL EXPERIMENTAL MARAIS gift boxes include a welcome drink to greet you in their neo-gothic and refined universe.
Should we bring towels to the Spa?
Towels are provided by the establishment during your spa session at the HOTEL EXPERIMENTAL MARAIS.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them to your liking. Decreasing rates apply for large quantity purchases, with a customized quote based on the volume ordered at our establishment, HOTEL EXPERIMENTAL MARAIS.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The gift boxes are sent immediately after your purchase, and your clients will be able to book their dates at our establishment HOTEL EXPERIMENTAL MARAIS.
Do you offer preferential rates for bulk purchases?
Volume discounts apply for large purchases, with a customized quote based on the ordered volume at our establishment HOTEL EXPERIMENTAL MARAIS.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options tailored to your specific needs. Gift boxes for unique experiences within our HOTEL EXPERIMENTAL MARAIS establishment.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is made directly at HOTEL EXPERIMENTAL MARAIS.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review in just a few clicks. This option is available after using your gift box at our establishment HOTEL EXPERIMENTAL MARAIS.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms on our website or directly at the HOTEL EXPERIMENTAL MARAIS establishment.
Is there a dress code for the gift box?
The dress code at HOTEL EXPERIMENTAL MARAIS is smart casual, whether you're at the restaurant Temple & Chapon or the cocktail bar. For a stay or a spa treatment, comfortable and appropriate attire is recommended.
From what age can I get a treatment?
The minimum age to receive a treatment is generally 16 years old. This wellness ritual is offered to you at our establishment, HOTEL EXPERIMENTAL MARAIS.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. Beneficiaries can book their dates directly with the HOTEL EXPERIMENTAL MARAIS establishment.
How can one access the hotel from the airport?
To reach HOTEL EXPERIMENTAL MARAIS from the airport, you have several options: taxi, metro, or RER. The hotel is located in the heart of Le Marais in Paris, easily accessible from the main Parisian airports.
Is the establishment accessible to people with reduced mobility?
The accessibility of HOTEL EXPERIMENTAL MARAIS for people with reduced mobility is designed to offer a comfortable and obstacle-free stay. The establishment offers adapted facilities to facilitate access and comfort for all visitors.
Are pets allowed in the establishment?
HOTEL EXPERIMENTAL MARAIS accepts pets under certain conditions. For more information, it is advisable to refer to the hotel's general terms and conditions.
Where can I find the menus?
The menus for HOTEL EXPERIMENTAL MARAIS are available directly on the detailed page of each gift box, especially for gastronomic experiences like dinner at the Temple & Chapon restaurant. You will find all the details of the services offered in our establishment HOTEL EXPERIMENTAL MARAIS.
What are the hours of operation?
The hours of operation at HOTEL EXPERIMENTAL MARAIS vary depending on the service and the day. You can fully enjoy your experience at this 5-star hotel located in the heart of the Marais in Paris, with its elegant rooms, cocktail bar, spa, and Temple & Chapon restaurant.
Is there parking available near the establishment?
HOTEL EXPERIMENTAL MARAIS does not have a private parking lot, but you will find parking solutions nearby in the Marais district in Paris.
What are the delivery methods for gift boxes/vouchers?
The HOTEL EXPERIMENTAL MARAIS gift boxes are sent by email in digital format, immediately after your purchase. You can thus offer them without delay to your loved ones.
Is postal delivery offered?
We offer mail delivery of our gift boxes for HOTEL EXPERIMENTAL MARAIS. You will receive your digital gift box immediately after your purchase, and the lucky recipient can book their dates at the establishment.
In addition to gift boxes, is it possible to order or have items delivered?
We only offer gift boxes for unique experiences within our establishment, HOTEL EXPERIMENTAL MARAIS.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer a memorable experience at HOTEL EXPERIMENTAL MARAIS.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation. You will receive a digital box immediately after your purchase, allowing the lucky recipient to book their dates at our establishment HOTEL EXPERIMENTAL MARAIS.
Is the gift box available in a digital format (e-gift box)?
You can choose a digital gift box and receive it immediately by email to give it at your convenience at our establishment HOTEL EXPERIMENTAL MARAIS.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient during your online order. The box is sent in digital format, immediately, to the email address of your choice. Enjoy this unique experience within our establishment HOTEL EXPERIMENTAL MARAIS.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes from our official HOTEL EXPERIMENTAL MARAIS store. The boxes are sent in digital format, and the lucky recipient can book their dates directly with the establishment.
What are the delivery times for gift boxes by mail?
The HOTEL EXPERIMENTAL MARAIS gift boxes are sent immediately in digital format after purchase, allowing the recipient to book their dates without delay.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The box is sent immediately in digital format, and the beneficiary can then book their dates at the HOTEL EXPERIMENTAL MARAIS establishment.
Is express delivery available?
The delivery of your gift box is immediate in digital format. This way, you can offer it to your loved one without delay so they can enjoy a unique experience at our establishment, HOTEL EXPERIMENTAL MARAIS.
How can I track my order?
To track your order, log in to your account on our website. You will find all the necessary information regarding your HOTEL EXPERIMENTAL MARAIS gift box purchase there.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preferences. The box is sent immediately in digital format, and the beneficiary can then book their dates at HOTEL EXPERIMENTAL MARAIS.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 3 to 5 business days. You will receive your gift box directly at your address, ready to be given, at our establishment HOTEL EXPERIMENTAL MARAIS.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid and can be used for a new reservation according to the conditions of the establishment HOTEL EXPERIMENTAL MARAIS.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. You can enjoy your experience within our neo-gothic and refined universe, designed by the famous designer Tristan Auer, at our establishment HOTEL EXPERIMENTAL MARAIS.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can enjoy a unique experience at our 5-star hotel, HOTEL EXPERIMENTAL MARAIS.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL EXPERIMENTAL MARAIS.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can book your dates at HOTEL EXPERIMENTAL MARAIS to enjoy your experience.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation. You will be able to enjoy your experience at our establishment HOTEL EXPERIMENTAL MARAIS.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. You can book your dates directly with the hotel to fully enjoy your experience at HOTEL EXPERIMENTAL MARAIS.
Can I convert my gift box into a gift card?
Gift boxes cannot be converted into gift checks. You can use them to book an experience at our establishment HOTEL EXPERIMENTAL MARAIS.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
We offer special gift boxes for events like Valentine's Day, Christmas, or weddings. Discover our online selection to offer a unique experience to your loved ones at our establishment, HOTEL EXPERIMENTAL MARAIS.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes tailored to various occasions, such as moments with friends or special celebrations. For example, our 'Dinner for two at Temple & Chapon' gift box provides a unique culinary experience, while the 'Slow Sunday: Brunch & Stay' allows you to extend the pleasure with an overnight stay at the hotel. Explore our offers to find the ideal option at HOTEL EXPERIMENTAL MARAIS.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with secure payment and immediate digital delivery. The recipient can book their dates at the HOTEL EXPERIMENTAL MARAIS.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the HOTEL EXPERIMENTAL MARAIS gift boxes correspond to those offered on site, such as the chef's menu at the Temple & Chapon restaurant or the spa treatments. You can customize your gift box according to your wishes and benefit from immediate digital delivery.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on the availability at HOTEL EXPERIMENTAL MARAIS.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box. You benefit from the best rate by purchasing directly from the establishment HOTEL EXPERIMENTAL MARAIS.
Is online payment secure?
The online payment for your gift box is secure, with an advantageous rate and immediate digital delivery. The recipient can then book their dates directly with the HOTEL EXPERIMENTAL MARAIS establishment.
Is payment via group or shared payment possible?
Payment via group or shared funds is not offered for the HOTEL EXPERIMENTAL MARAIS gift boxes. You can pay for your order by credit card, bank transfer, or PayPal during your online purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at our establishment, HOTEL EXPERIMENTAL MARAIS. Each box allows you to enjoy an overnight stay, a meal, or a treatment at our 5-star hotel located in the heart of the Marais in Paris.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order on the HOTEL EXPERIMENTAL MARAIS website.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive a digital gift box to give, with which the recipient can book their dates directly with the HOTEL EXPERIMENTAL MARAIS establishment.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their HOTEL EXPERIMENTAL MARAIS gift box purchases.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
The payment for your gift box is secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at HOTEL EXPERIMENTAL MARAIS.
When purchasing a gift box, do I keep the history of my orders?
You can find the history of your orders in your customer account. All the necessary information is available directly during your purchase at our establishment HOTEL EXPERIMENTAL MARAIS.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. The gift box is sent immediately in digital format, and the recipient can book their dates at the HOTEL EXPERIMENTAL MARAIS.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase at HOTEL EXPERIMENTAL MARAIS. You can also find it in your customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box with a Visa, Mastercard, or American Express credit card, with secure payment directly to the HOTEL EXPERIMENTAL MARAIS establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, HOTEL EXPERIMENTAL MARAIS.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. The payment is secure and the box is sent immediately in digital format. The beneficiary can then book their dates at the HOTEL EXPERIMENTAL MARAIS establishment.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes according to the conditions of the HOTEL EXPERIMENTAL MARAIS establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order. This message will be included with the box for the recipient at HOTEL EXPERIMENTAL MARAIS.
Can we add options to your gift box offers?
The HOTEL EXPERIMENTAL MARAIS gift boxes can be customized according to the options available for each offer, such as adding a spa treatment or a gourmet dinner.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift box, we offer premium packaging options when you place your order online. You can customize the packaging to your liking at HOTEL EXPERIMENTAL MARAIS.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding, during your online purchase at our establishment HOTEL EXPERIMENTAL MARAIS.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions related to the chosen offer. Refunds are possible according to the terms indicated during your order at HOTEL EXPERIMENTAL MARAIS.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. The digital gift box is immediately sent by email to the buyer, who can then offer it to the beneficiary of their choice. The lucky beneficiary can book their dates at the HOTEL EXPERIMENTAL MARAIS.
Can partially used gift boxes be refunded?
Partially used gift boxes from HOTEL EXPERIMENTAL MARAIS cannot be refunded. The terms of use are specified at the time of purchase of the box.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. The boxes are customizable and you benefit from the best rate by purchasing directly from the hotel HOTEL EXPERIMENTAL MARAIS.
Does the right of withdrawal apply to the purchase of a gift box?
The HOTEL EXPERIMENTAL MARAIS gift box is non-exchangeable and non-refundable, as it is a service provision.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent depends on the conditions specified at the time of purchase, at our establishment HOTEL EXPERIMENTAL MARAIS.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box is required to process the request quickly according to the conditions of the establishment HOTEL EXPERIMENTAL MARAIS.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box depends on the general terms and conditions of sale, which are available on the gift box description page. These conditions should be checked before purchasing at HOTEL EXPERIMENTAL MARAIS.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it unfortunately will no longer be usable. We invite you to check the establishment's conditions to know the possible extension options at HOTEL EXPERIMENTAL MARAIS.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, the establishment HOTEL EXPERIMENTAL MARAIS does not issue a credit. It is important to check the specific conditions at the time of purchase.
How can I redeem the cashback?
To use your gift box, simply follow the instructions indicated on it. You can then book your dates at the HOTEL EXPERIMENTAL MARAIS establishment.
What is the processing time for a refund after I make a request?
Refund processing times vary depending on the establishment's conditions. At HOTEL EXPERIMENTAL MARAIS, you can book your dates directly after purchasing your gift box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for HOTEL EXPERIMENTAL MARAIS are neither exchangeable nor refundable. Terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes, especially during special events or exceptional closures. Check availability when making your reservation to fully enjoy your experience at HOTEL EXPERIMENTAL MARAIS.
Is booking with a gift box subject to availability?
The reservation with a gift box at HOTEL EXPERIMENTAL MARAIS is subject to the availability of the establishment. We recommend that you book your dates as soon as possible to fully enjoy your experience.
I've lost my password to log into my account, what can I do?
To regain access to your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password so you can fully enjoy your experience at the HOTEL EXPERIMENTAL MARAIS.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, have its number ready. This number is required to validate your reservation at our establishment, HOTEL EXPERIMENTAL MARAIS.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of the HOTEL EXPERIMENTAL MARAIS establishment. You can enjoy various experiences, such as brunch and an overnight stay with the Slow Sunday box, or a spa treatment with the Flânerie à deux dans le Marais box.
Can I use my gift box on holidays?
The use of your gift box at HOTEL EXPERIMENTAL MARAIS may be subject to restrictions on holidays. To fully enjoy your experience, check availability directly with the HOTEL EXPERIMENTAL MARAIS establishment.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment. The lucky recipient can book their dates at HOTEL EXPERIMENTAL MARAIS.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment HOTEL EXPERIMENTAL MARAIS.
Can I make a reservation by phone with my gift box?
Telephone reservations are possible with your gift box. You can book your dates directly with the establishment HOTEL EXPERIMENTAL MARAIS.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with HOTEL EXPERIMENTAL MARAIS, by choosing your dates and enjoying your experience according to the gift box terms.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. This option is available to offer you more flexibility in your experience at HOTEL EXPERIMENTAL MARAIS.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Any additional charges, such as extra options, are your responsibility. The conditions are specified at the time of booking at our establishment HOTEL EXPERIMENTAL MARAIS.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It allows you to enjoy a unique experience at our establishment, HOTEL EXPERIMENTAL MARAIS.
Can my gift box be used all at once?
Your gift box for HOTEL EXPERIMENTAL MARAIS is valid for a single use. You can book your dates directly with the establishment to fully enjoy your experience.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for the services offered by HOTEL EXPERIMENTAL MARAIS. It cannot be used in other establishments.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at our establishment, HOTEL EXPERIMENTAL MARAIS.
Is an upgrade possible with an additional fee using my gift box?
Your room upgrade is possible depending on availability and subject to an additional charge. You can take advantage of this option during your stay at the HOTEL EXPERIMENTAL MARAIS.
Can someone else use my gift box?
The gift box is personal and reserved for its beneficiary. It can only be used by the person indicated on the box, at our establishment HOTEL EXPERIMENTAL MARAIS.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on the services chosen. The terms are specified on your gift box, at our establishment HOTEL EXPERIMENTAL MARAIS.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL EXPERIMENTAL MARAIS, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. For a stay or experience at our 5-star hotel HOTEL EXPERIMENTAL MARAIS.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The recipient can choose their dates directly with the HOTEL EXPERIMENTAL MARAIS establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy your experience at our establishment HOTEL EXPERIMENTAL MARAIS.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, subject to availability and the conditions of the HOTEL EXPERIMENTAL MARAIS establishment.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL EXPERIMENTAL MARAIS are usually set at 3 PM for check-in and 12 PM for check-out. These times may vary depending on the gift box type chosen, we invite you to check them during your booking.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. You will be able to enjoy various experiences, such as a gastronomic dinner at the Temple & Chapon restaurant, a spa treatment, or an overnight stay at our HOTEL EXPERIMENTAL MARAIS establishment.
What is the difference between a gift box and a free amount voucher?
With a gift box, you can choose from a variety of experiences such as nights, meals, or spa treatments, while an open amount voucher allows you to pay for a service up to the chosen amount. Enjoy these benefits at our establishment, HOTEL EXPERIMENTAL MARAIS.
Are the terms of use clearly stated?
The terms of use for our gift boxes are available on our website. You can consult them before your purchase to know the details, such as the customization of the boxes and the immediate digital sending, directly from our establishment HOTEL EXPERIMENTAL MARAIS.
How do I use a gift box during booking?
To use your gift box, book directly with HOTEL EXPERIMENTAL MARAIS mentioning your unique code. The recipient can choose their dates and enjoy the offered experience according to the conditions specified at the time of purchase.
Can the gift box be transferred to a third party?
The HOTEL EXPERIMENTAL MARAIS gift box can be given to a third party. Simply enter the recipient's name when placing the order.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a gift box is possible according to the conditions specified at the time of purchase, in our establishment HOTEL EXPERIMENTAL MARAIS.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you immediately after verification of your order, according to the conditions of the establishment HOTEL EXPERIMENTAL MARAIS.
What is the validity period of a gift box?
The HOTEL EXPERIMENTAL MARAIS gift boxes are valid for a duration of one year from the date of purchase, thus offering flexibility to plan a stay or a wellness experience.
Are children allowed?
HOTEL EXPERIMENTAL MARAIS is a venue designed to offer an adult and refined experience, with a spa and a gourmet restaurant. Children are not specifically mentioned as being accepted in the services offered, such as spa treatments or gourmet dinners. It is therefore recommended to verify directly with the hotel for stays including children.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the HOTEL EXPERIMENTAL MARAIS establishment.
Is the spa access private?
Access to the spa at HOTEL EXPERIMENTAL MARAIS depends on the chosen box. Some boxes include a spa treatment or a holistic day, such as the 'DAY SPA' or 'STROLLING THROUGH LE MARAIS FOR TWO' box.
What types of gift boxes do you offer?
We offer gift boxes for wellness experiences, gastronomic stays, or romantic nights. You can give a dinner at our restaurant Temple & Chapon, a spa treatment, a brunch, or an overnight stay at our establishment HOTEL EXPERIMENTAL MARAIS.